# Frequently asked questions

# 1、Visit the installation page /install and 404 appears

  • Please check if the rewrite rules are correct. For apache, please check /public/.htaccess. If the file does not exist, copy /public/htaccess.txt to /public/.htaccess. For nginx, please check the corresponding rewrite rules.

# 2、How to retrieve the backend password

  • Open the website root directory in the command line and enter php artisan root:password, press Enter to confirm, and then enter the new password to confirm. The first backend user password created by the system will be updated.

# 3、Executing composer install to install third-party packages reports an error laravel/horizon require ext-pcnel

  • Windows does not support the queue console, you can use composer install --ignore-platform-reqs to ignore the platform parameter.

# 4、Internal Server Error occurs when accessing the installation page using the Xiaopi panel

  • Please check whether the content of the .htaccess file is empty. If it is empty, please copy the content of the .htaccess file in the unzipped package to the empty package and try to install it again.

# 5、Baota installation error Warning: file_exists(): open_basedir restriction in effect. File

  • Go to Baota Backstage-Website-Settings-Website Directory, remove the anti-cross-site attack ✓, and save it.

# 6、Does it support docker deployment?

# 7、After email configuration, an error message appears: Expected response code \"250\" but got code \"501\", with message \"501 mail from address must be same as authorization user

  • Please check whether the email address in the BeikeShop backend System Settings-Basic Settings is consistent with the user in Mail Settings.

# 8、When developers upload plugin configurations, they get an error message: This plugin is not authorized. Please purchase it in the plugin market.

  • The plugin code cannot be the same as the online plugin. Please modify the plugin code.